Care Plan Support

Are you a Care Plan client?

If you are, you have a built-in support center within your website. We ask that you submit files and change order requests there.

Alternatively, you should have received a WOM (website owners manual) with the additional information you might need at the launch of your website.  Please reference your WOM for your custom details.

  • Unlimited Content Changes
  • Stock Photos & Image compression
  • Error code troubleshooting
  • Functionality troubleshooting
  • Onboard feedback tool (makes communication a breeze)
  • Everything listed in your WOM
  • Site Expansion
  • Malware scans 2x per day
  • Scheduled backups to remote location

Support for Non-Care Plan Clients

If you are a non-Care Plan client, you would have received information in your WOM telling you who your support team is.

If you have misplaced your WOM, please submit a support ticket at the support desk.

hrly-support

Support by the Hour

  • As much as we can do for you in the time purchased.
  • Unused time is banked for future use. Once your time-bank is depleted, you will need to buy more time.
  • Includes content, stock images if needed, image optimization, blog article input, print media design (brochures, business cards, etc).
  • Sold by 1, 5 or 10-hour blocks of time.
emergency-support

Emergency Support

  • Emergency support for error codes and website issues
  • Move to the top of the line
  • We’ll communicate with you about what we find, and if we can’t resolve it, we’ll make the best recommendations to get it resolved.

Includes emergency/error code troubleshooting but does not guarantee error code resolution. 

change-order

Single Change Order

  • Includes one single task. No more, no less. 
  • Includes content, stock images if needed, image optimization, blog article input, or existing print media update (you must have the native file)

Does not include emergency/error code troubleshooting, or multiple events input.

Website Audit & Optimization

Website Audit & Optimization

Annual Digital Checkup
$ 250
00
Once per year until canceled
  • On-site software updates
  • Update scripting at the Server
  • Database Repair & Optimization
  • Full Site & Database Backups
  • Deep Malware Scan

Website Audit & Optimization

Quarterly Digital Checkup
$ 150
00
per quarter until canceled
  • On-site software updates
  • Update scripting at the Server
  • Database Repair & Optimization
  • Full Site & Database Backups
  • Deep Malware Scan

Website Audit & Optimization

Monthly Digital Checkup
$ 50
00
per month until canceled
  • On-site software updates
  • Update scripting at the Server
  • Database Repair & Optimization
  • Full Site & Database Backups
  • Deep Malware Scan

You might need a Care Plan if...

  • You're tired of not knowing what you're doing
  • You don't have enough time
  • You're not tech savvy enough to fix what's broken
  • You don't speak nerd-i-nese

FAQ's

It depends on what is meant by “protected”…

If your site was built by me, you have, at the very least, the basics in place:

  • SSL certificate installed
  • Security software installed
  • CDN configured

If I didn’t build your site, then it’s questionable.  How do you know? The first thing is to look for the https:// protocol in your domain URL. If that’s not existing, then it’s a safe bet the security software and CDN are not in place either.

With WordPress currently powering over 30% of all websites, there is no doubt about its dominance as the software of choice for designing and developing sites. As that market share continues to increase today, the long-term dominance of WordPress is all but assured.

On a Care Plan, we’ll install security software on your site that will protect your site assets. From hiding the login page to scanning for malware to CDN configuration. In short – you’ll be covered.

We handle backup processes routinely for all Care Plan clients. In the event something should go wrong you’re site will be covered. 

If you’re not already a Care Plan client, it might mean a new site build or restoring it to its initial state when it was launched (but only if I built it). If I didn’t build it, then chances are high that you will need a new build.

Looking after and maintaining your website yourself will only cost you your time, right? Well, it could end up costing you more money than you think. Apart from having to pay for premium security and backup software to keeping your site healthy, do you know which plugins you need to update and when? Just updating a plugin because your dashboard suggests it is not reason enough to just click the update button. What if the update is not compatible with other plugins installed on your site? Would you know how to revert back to a previous version of the plugin without using an entire site backup? Would you know how to engage support for the installed plugin? And if you do, would understand the geek-i-nese blasted back at you?

To fix these issues you would need the help of a WordPress professional and that could set you back hundreds of dollars just to get you back to where you started. It’s worth noting that it costs more to fix a website than it does to maintain it properly and you should also be aware that updates happen at least weekly if not daily.

No client should be expected to know everything about website management not to mention all the ins and outs of web standards and internet law. From SSL certificates, privacy policy laws, and website optimization and security, we’ll handle it.

The short answer is yes

The long answer is – if you’re on a care plan, we’ll have the back-up to restore it to get you back up and running. If you’re not on a Care Plan,   prior to the hack,  but are an existing client, it will cost a good sum of money to get it working again. There might be some information loss in the restoration process, but it shouldn’t mean a whole new build-out. YIKES!

If I built your website, and it was part of your project build, we would have installed an analytics script on your site. You should have been given access to those details when your site launched.