Are you a Care Plan client?
If you are, you have a built-in support center within your website. We ask that you submit files and change order requests there.
Alternatively, you should have received a WOM (website owners manual) with the additional information you might need at the launch of your website. Please reference your WOM for your custom details.
If you are a non-Care Plan client, you would have received information in your WOM telling you who your support team is.
If you have misplaced your WOM, please submit a support ticket at the support desk.
Does not include emergency/error code troubleshooting.
Includes emergency/error code troubleshooting but does not guarantee error code resolution.
Does not include emergency/error code troubleshooting, or multiple events input.
It depends on what is meant by “protected”…
If your site was built by me, you have, at the very least, the basics in place:
If I didn’t build your site, then it’s questionable. How do you know? The first thing is to look for the https:// protocol in your domain URL. If that’s not existing, then it’s a safe bet the security software and CDN are not in place either.
With WordPress currently powering over 30% of all websites, there is no doubt about its dominance as the software of choice for designing and developing sites. As that market share continues to increase today, the long-term dominance of WordPress is all but assured.
On a Care Plan, we’ll install security software on your site that will protect your site assets. From hiding the login page to scanning for malware to CDN configuration. In short – you’ll be covered.
We handle backup processes routinely for all Care Plan clients. In the event something should go wrong you’re site will be covered.
If you’re not already a Care Plan client, it might mean a new site build or restoring it to its initial state when it was launched (but only if I built it). If I didn’t build it, then chances are high that you will need a new build.
Looking after and maintaining your website yourself will only cost you your time, right? Well, it could end up costing you more money than you think. Apart from having to pay for premium security and backup software to keeping your site healthy, do you know which plugins you need to update and when? Just updating a plugin because your dashboard suggests it is not reason enough to just click the update button. What if the update is not compatible with other plugins installed on your site? Would you know how to revert back to a previous version of the plugin without using an entire site backup? Would you know how to engage support for the installed plugin? And if you do, would understand the geek-i-nese blasted back at you?
To fix these issues you would need the help of a WordPress professional and that could set you back hundreds of dollars just to get you back to where you started. It’s worth noting that it costs more to fix a website than it does to maintain it properly and you should also be aware that updates happen at least weekly if not daily.
The short answer is yes.
The long answer is – if you’re on a care plan, we’ll have the back-up to restore it to get you back up and running. If you’re not on a Care Plan, prior to the hack, but are an existing client, it will cost a good sum of money to get it working again. There might be some information loss in the restoration process, but it shouldn’t mean a whole new build-out. YIKES!
If I built your website, and it was part of your project build, we would have installed an analytics script on your site. You should have been given access to those details when your site launched.