Congratulation! Your order has been received. So what happens now?

  1. Check your email for email #1
    • If the email is there, cool! 
    • If there is no receipt, check your SPAM or Junk Folder and whitelist @jackpine.design and @jackpine.support by adding us to your contacts or writing a filter.
  2. Watch for email #2:
    • You should receive a second email within a few minutes of the first from the support desk with your support ticket information regarding this transaction. 
    • There is a direct link to the ticket for this transaction within this email
      • You can view ticket status and updates to the ticket by logging into the support desk
  3. Watch your email for ticket updates.
    •  Once we reply to the ticket AND if there is no further action needed your ticket will close in 10 days.
    • If there is additional action needed, please let us know right away by replying to that email.

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