First, I’d like to say thank you for entrusting us and we’ll do our best to get things back in working order. This support request ensures your site will receive top priority in our support queue.
Second, you should be receiving an email from MailChimp asking for an opt-in confirmation. I don’t send out information unless it is relevant to you.
Thing’s you need to know:
If your site can’t be recovered or fixed, we will make recommendations for the next steps. Usually, it will mean a rebuild. If it does mean a rebuild, any monies paid here will be put towards that rebuild should you decide to work with us.
Sometimes the cause is determinable, sometimes it is not. Common causes of issues are outdated software and plugins, malware, hacking, unstable version update, plugin conflict… so many things. We’ll do our best to fix it though.
Many people think of websites as something that doesn’t require too much attention. I tell clients that a website is like a car… sooner or later it’s going to need attention under the hood.
We would put you into our process for a rebuild and then a lot of that will hinge on the push/pull process of content. Clients who are ready to go are live within two to four weeks.
If it is a really large site, it could be extended well beyond that.